Privacy Policy 420i – Our Commitment to Protecting Your Personal Data

420i collects the personal information necessary to provide a safe, fair and efficient online casino experience for Malaysian players. We only collect data that is truly needed — the principle of "minimum collection" is the cornerstone of our approach to privacy.

The types of information we collect include:

Information is collected through several means, including: account registration forms, KYC verification processes, interactions with games on the 420i, deposit and withdrawal transactions, communications with our customer support team, and automatically through cookies and similar website tracking technologies.

We do not collect sensitive data categories such as health information, biometric data, religious beliefs, or political views, unless required by applicable laws or regulations in the context of identity verification.

420i uses the personal information collected solely for lawful, necessary purposes that are directly relevant to providing our platform services to you. We do not use your data in ways you would not reasonably expect.

The purposes for which your data is used are detailed as follows:

• Account Management: Creating, verifying and maintaining your member account at 420i, including the login process, two-factor authentication and password recovery.
• Transaction Processing: Managing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX through Maybank2u and CIMB Clicks, as well as processing withdrawals of your winnings to your registered Malaysian bank account.
• Identity Verification (KYC): Verifying your identity to comply with anti-money laundering (AML) legal requirements and to confirm that you are at least 18 years of age.
• Gaming Services Provision: Manages all games available on 420i including Joker King, Fortune Mouse, Golden Fish Tank, Cat in Vegas, Hot to Burn, Jungle King and Three Card Brag, fairly and securely.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, multiple account usage and any form of platform abuse.
• Responsible Gaming: Monitoring gameplay patterns to detect early signs of problem gambling and reaching out to members who may need support or self-exclusion tools.
• Service Communications: Sending important account notifications, transaction updates, changes to terms and security alerts via email or SMS.
• Marketing (with Consent): Sending promotional information, bonuses and special offers to members who have given explicit consent to receive marketing communications from 420i. You may withdraw this consent at any time.
• Platform Improvements: Analysing usage patterns on an aggregated and anonymised basis to improve the user experience, technical performance and game library at 420i.
• Legal Compliance: Fulfilling applicable legal obligations, including financial reporting requirements, requests from lawful authorities and record-keeping obligations.

420i holds firmly to the principle that your data belongs to you. We do not sell, rent, disclose or transfer your personal information to any external party for their own commercial purposes. Full stop.

However, there are limited circumstances in which we need to share your data with certain parties in order to deliver our services to you:

• Payment Service Providers: Transaction details shared with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and banks (via DuitNow, FPX) to process your deposits and withdrawals. These providers are bound by their own privacy policies and industry security standards.
• Game Software Providers: Technical information required by our licensed gaming software providers to ensure games function correctly and fairly on the 420i. They do not receive your personally identifiable information.
• Identity Verification Body: Information required for the KYC process is shared with accredited third-party identity verification services for the purpose of authenticating your documents and identity.
• Competent Authorities: 420i will disclose your information to government or law enforcement authorities if required by a court order, valid warrant or other binding legal obligation. In such circumstances, we will notify you as promptly as possible unless we are legally prohibited from doing so.

420i continuously invests in the latest security technologies and procedures to protect your personal data from unauthorised access, modification, disclosure or unlawful destruction.

The technical and organisational security measures we employ:

• 256-bit SSL Encryption: All communications between your device and our servers 420i encrypted using the latest TLS protocol, on par with the security standards adopted by Maybank2u and CIMB Clicks.
• Data-at-Rest Encryption: Sensitive data stored in our databases — including financial information and identity documents — is encrypted at rest using robust encryption algorithms.
• Strict Access Controls: Authorised personnel only 420i who genuinely require access to member data in order to carry out their assigned duties. The principle of "least privilege" is applied across all our systems.
• Regular Security Audits: Our security systems are regularly audited by accredited independent cybersecurity auditors to identify and patch any vulnerabilities before they can be exploited.
• 24/7 Monitoring: The security team at 420i monitors our systems around the clock to detect any suspicious activity or intrusion attempts in real time.
• Two-Factor Authentication: All member accounts at 420i supported by an optional two-factor authentication (2FA) feature that adds an extra layer of security beyond your password alone — we strongly encourage all members to enable this feature.

While we take all reasonable steps to protect your data, no security system in the world can guarantee 100% protection under all circumstances. You also play a vital role in your account's security — use a strong, unique password, never share your login credentials, and contact us immediately if you suspect any suspicious activity on your account 420i yours.

Website 420i uses cookies and similar tracking technologies to enhance your user experience, maintain the security of your login session and understand how Malaysian players interact with our platform.

The types of cookies used by 420i:

• Essential Cookies (Required): Cookies that are essential for the platform to function properly — including login session authentication, security and basic preferences. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Cookies that store your preferences — such as display language, game settings and interface preferences — so you don't have to reconfigure them each time you log in to 420i.
• Analytics Cookies: Cookies that help us understand how players use the platform — most visited pages, most popular games, and average session duration. This information is used in aggregated, anonymised form to improve the platform. We use analytics tools that comply with international privacy standards.
• Security Cookies: Cookies that help detect and prevent fraudulent activity, unauthorised logins and platform abuse in real time.

You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the platform. 420i and your gaming experience. For more information on how to manage cookies on popular browsers such as Chrome, Safari and Firefox, please refer to the respective browser's help documentation.

As a member of 420i and as a data subject under applicable data protection laws, you have the following rights regarding the personal information we hold about you:

• Right of Access: You have the right to request and receive a copy of the personal information we hold about you, along with details of how it is used. Requests can be made by email to [email protected].
• Right to Amendment: You have the right to request corrections to any personal information in our records that is inaccurate or incomplete. Basic details can be updated directly through your account settings. 420i yours.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data when it is no longer needed for its original purpose, subject to our legal obligations to retain certain records for periods prescribed by law.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain situations, such as while we are investigating the accuracy of disputed data.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another data controller where applicable.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time. 420i will honour this request promptly.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of any processing carried out prior to the withdrawal.

To exercise any of the rights above, please contact the 420i at [email protected] by stating the right you wish to exercise and the relevant details. We will process your request within 30 business days and inform you of the steps taken.

420i retains your personal data only for as long as necessary to fulfil the purposes set out in this policy, or as required by applicable law — whichever is longer.

The data retention periods we apply are as follows:

• Active Account Data: For as long as your account remains active at 420i, we retain all your profile information and transaction history to enable us to deliver a consistent and uninterrupted service.
• Financial Transaction Data: Records of all deposits and withdrawals are retained for a minimum of 7 years following the transaction, in compliance with anti-money laundering (AML) legal requirements and applicable financial reporting obligations.
• Identity Verification (KYC) Records: Identity verification documents submitted during the KYC process are retained for 5 years after account closure, or longer if required by the relevant authorities.
• Support Communication Records: Records of interactions with the support team 420i is retained for 3 years for reference in the event of a dispute or subsequent complaint.
• Analytics Data: Anonymised usage data collected for analytics purposes may be retained indefinitely, as it contains no information that can identify any individual.

Upon expiry of the applicable retention period, 420i will securely delete or anonymise your data using methods that ensure it cannot be recovered or re-associated with you.

420i reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or new features added to the platform. We are committed to notifying you of any significant changes in a clear and timely manner.

If we make significant changes to this Privacy Policy, we will:

• Sending a notification email to your registered email address outlining the key changes made.
• Displaying in-platform notifications during your next login session.
• Updating the "Last Updated" date displayed at the top of this page.
• In the event of highly significant changes, we may explicitly request your fresh consent before you can continue using the platform 420i.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the 420i after any changes take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or how 420i handling your personal data, please do not hesitate to contact us. Our team is available to assist you at any time.

You can reach us through:

• Email: [email protected] — for privacy enquiries, data access requests or formal complaints. We aim to respond within 2 business days.
• Live Chat: Via the chat icon within the platform 420i — available 24 hours a day, 7 days a week, including Malaysian public holidays.

When contacting us regarding a privacy request, please include your full name, account username 420i and the specific details of your request or concern so we can assist you as quickly and accurately as possible. All privacy-related communications are handled in strict confidence by staff specially trained for this purpose.